Managing your membership

How do I cancel my membership?
We’ll be sorry to see you leave, and would welcome any opportunity to help you stay with us. As an alternative to cancelling we offer the option to free...
Wed, 14 Apr, 2021 at 12:44 PM
How do I freeze my membership?
We offer the option to freeze your membership free of charge for up to 3 months in any 6 month period. To request a membership freeze please complete the co...
Mon, 17 Apr, 2023 at 1:13 PM
I missed a payment, what shall I do?
If you notice, or are informed, that one of your monthly Direct Debit payments has been missed then you need to pay the outstanding balance as soon as possi...
Mon, 4 Sep, 2023 at 3:30 PM
Can I speak to someone about my membership / payments?
For any help relating to your membership or payments you can contact our Member services team by raising a query on the contact form available on our websit...
Mon, 17 Apr, 2023 at 1:09 PM
JD Gyms PLUS+ multi-site memberships
Want to use more than one of our gyms? If yes, the JD Gyms PLUS+ membership is for you. A PLUS+ multi-site membership is from just £25 per month and gra...
Mon, 22 Aug, 2022 at 4:35 PM
How do I access my Perx discounts?
With a JD Gyms PLUS+ membership you’ll also get access to the Perx discount platform which offers savings on your favourite brands, including JD Sports!  ...
Mon, 24 Jan, 2022 at 11:29 AM
Can I update my bank details for my monthly direct debit?
Of course! In order to provide new bank details for your monthly membership fee that is collected via a direct debit, you can do this by the online form fo...
Tue, 5 Sep, 2023 at 1:47 PM
How do I Reinstate my direct debit?
In order to reinstate the direct debit for your active JD Gyms membership, you can do this by the online form found here.  Please ensure the information pr...
Mon, 16 Oct, 2023 at 12:51 PM