Managing your membership

How do I cancel my membership?
We’ll be sorry to see you leave, and would welcome any opportunity to help you stay with us. As an alternative to cancelling we offer the option to free...
Wed, 14 Apr, 2021 at 12:44 PM
How do I freeze my membership?
We offer the option to freeze your membership for up to 3 months if you need a break from the gym. The benefit of this over cancelling is that you won’t pay...
Mon, 19 Apr, 2021 at 12:08 PM
I missed a payment, what shall I do?
If you notice, or are informed, that one of your Direct Debit payments has bounced then you need to pay the outstanding balance as soon as possible. If yo...
Mon, 19 Apr, 2021 at 3:34 PM
Can I speak to someone about my membership / payments?
For help relating to your membership or payments you can contact our friendly Customer Care team by raising a written query by clicking here
Mon, 19 Apr, 2021 at 12:02 PM