Using the gym

Do I need an induction?
Inductions are not compulsory, so you are free to start using the gym immediately after joining if you feel happy to do so. If you would like an induction,...
Thu, 25 Feb, 2021 at 8:38 AM
How do I get in through the entry gates at the gym?
Each member has their own unique PIN, which you’ll use the enter and exit the gym. You will receive this PIN in your welcome email when you join. If you don...
Thu, 25 Feb, 2021 at 8:38 AM
What are your opening hours?
Our standard opening hours are: 6am – 10pm Weekdays 8am – 8pm Weekends 8am – 8pm Bank Holidays We have a selection of 24 hour gyms, which are: Birmingh...
Tue, 8 Feb, 2022 at 3:31 PM
Can anyone help show me how the equipment works?
Of course! :D Our staff are always happy to help you out. Never hesitate to ask if you are unsure about how anything works.
Thu, 25 Feb, 2021 at 8:43 AM
I forgot my pin, where can I find it?
It happens! Don’t worry and don’t let this stop you from coming to the gym. If you lose or forget your pin, a member of staff can let you in at the gym and ...
Thu, 25 Feb, 2021 at 8:49 AM
My pin isn’t working...
If you arrive at the gym and your pin won’t work, please tell a member of staff. They will have a look into this for you.
Thu, 25 Feb, 2021 at 8:49 AM
Do you offer day passes / guest passes?
Guest passes are available to purchase at most of our gyms for £10 each. These are sold in our vending machines inside the gym. Please give your local gym a...
Tue, 18 Jan, 2022 at 4:21 PM
Can I use more than one gym with my membership?
Our standard memberships grant you access to one gym location. If you’d like to use more than one of our gyms then you can sign up to our PLUS+ Multisite me...
Mon, 19 Apr, 2021 at 12:07 PM
I’ve left something at the gym, what should I do?
If you have left something at the gym please give us a call, or pop back in and speak to a member of staff. You can find the phone number for your gym on ou...
Thu, 25 Feb, 2021 at 8:53 AM